Support

Customer support for Dexly.

Use Dexly support for billing, subscription, account, entitlement, and privacy questions tied to the hosted extension experience.

Last updated: March 27, 2026

Email Support Privacy Policy

Contact support

Dexly currently offers customer support by email. For help with billing, subscriptions, sign-in, entitlement issues, or privacy questions, contact support@dexly.example.

Dexly does not currently offer live chat, phone support, or a custom ticket portal for hosted billing support.

What support covers

Billing and subscription help for hosted Dexly purchases.
Google sign-in or hosted account-session issues.
Quota, entitlement, or access questions related to Dexly plans.
Refund requests and billing disputes.
Privacy questions about Dexly's hosted account and billing boundary.

Billing and refunds

Stripe handles payment processing, recurring subscription billing, Customer Portal actions, refund processing, and dispute events for Dexly's hosted billing surface.

Dexly Pro subscription self-service is managed through Stripe Customer Portal.

Refund requests are reviewed case by case and are not automatic.
If a Monthly Boost payment is refunded or disputed, the related boost entitlement may be revoked. This includes refunds and charge disputes linked to the underlying Stripe payment.
If you are requesting a refund, include the email address used for Dexly sign-in and a short explanation of the billing issue.

What to include when you contact support

Account email: the email used to sign in to Dexly.

Issue summary: a brief description of the billing, access, or privacy issue.

Relevant timing: when the charge, renewal, downgrade, or error happened.

Optional evidence: screenshots or Stripe receipt details that help identify the issue.

Do not send sensitive credentials, secret tokens, or unnecessary personal information in support emails.